Privacy Policy

Last Updated: April 26, 2026

1. Introduction

RISENLEAD Coaching Academy is operated by Risenlead FZE, a Free Zone Establishment incorporated under the Sharjah Publishing City Free Zone Authority, United Arab Emirates (License No. 4429039.01). This Privacy Policy applies to the websites risenleadcoaching.com and risenleadcoaching.online (collectively, “the Sites”) and governs how we collect, use, store, and protect your personal information.

By using our Sites or submitting your information through any of our forms, you agree to the terms of this Privacy Policy.

This policy is designed to comply with the following applicable privacy laws and regulations:

UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
EU General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679
UK General Data Protection Regulation (UK GDPR)
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Australia’s Privacy Act 1988 and Australian Privacy Principles (APPs)
India’s Digital Personal Data Protection Act 2023 (DPDPA)
Singapore’s Personal Data Protection Act 2012 (PDPA)
South Africa’s Protection of Personal Information Act 2013 (POPIA)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
Other applicable national and regional privacy laws where our learners are located

2. Who We Are

Risenlead FZE
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: [email protected]
Website: www.risenleadcoaching.com

For the purposes of GDPR and UK GDPR, Risenlead FZE acts as the data controller in respect of personal data collected through our Sites. For the purposes of CCPA/CPRA, Risenlead FZE is the business responsible for your personal information. For the purposes of POPIA, Risenlead FZE is the responsible party.

3. Information We Collect

We collect personal information in the following ways:

a) Contact and Enquiry Forms

When you submit an enquiry or register your interest in a program, we collect your name, salutation, email address, mobile number, country, course of interest, and any message you provide.

b) Email Subscription

When you subscribe to our newsletter or updates, we collect your name and email address.

c) Course Enrollment and Payment

When you enroll in a program, you may be directed to one of our payment partners to complete your transaction. We currently process payments through the following gateways:

ZohoSecurePay — for direct course enrollment payments
Stripe — for card payments processed securely online
PayPal — for PayPal account and card payments
Tabby — for buy-now-pay-later installment options

Payment card details and financial information are processed directly by these providers and are not stored on our servers. We receive only enrollment confirmation and associated contact details necessary to deliver your program.

d) Discovery Call Bookings

When you book a discovery call through our booking system at bookings.risenleadcoaching.com, we collect your name, contact details, and scheduling preferences.

e) Cookies and Tracking Technologies

Our Sites use cookies and similar tracking technologies to understand how visitors interact with our pages. This includes tools such as Google Analytics and Facebook Pixel, which may collect your IP address, browser type, device information, pages visited, time spent, and referring URLs.

f) WhatsApp Community

If you join our WhatsApp community via the link on our Site, your WhatsApp profile information becomes visible to other community members. This is governed by WhatsApp’s own privacy policy.

If you interact with us on Instagram, YouTube, LinkedIn, Facebook, or X (Twitter), those platforms collect data in accordance with their own privacy policies.

h) Technical Data

When you visit our Sites, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, time zone, and pages accessed. This is collected for security, analytics, and website optimisation purposes.

4. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide information about our programs
Process your course enrollment and send confirmation details
Deliver course materials, program updates, and support communications
Send you updates, newsletters, and promotional communications (where you have opted in)
Improve and personalise your experience on our Sites
Analyse website traffic and user behaviour to improve our content and offerings
Prevent fraud and ensure the security of our Sites
Comply with applicable laws and regulatory requirements
Contact you regarding changes to programs, schedules, or policies

5. Legal Basis for Processing

We process your personal data on the following legal bases depending on your jurisdiction:

UAE (PDPL)

Processing is based on your consent, contractual necessity, legitimate interests, or legal obligation as applicable under UAE Federal Decree-Law No. 45 of 2021.

Article 6(1)(a) — Consent, where you have submitted a form or opted in to marketing
Article 6(1)(b) — Contractual necessity, where processing is required to fulfill your enrollment
Article 6(1)(f) — Legitimate interests, for analytics, site improvement, and fraud prevention
Article 6(1)(c) — Legal obligation, where required by applicable law

California (CCPA/CPRA)

We collect and process personal information for the business purposes disclosed in this policy. We do not sell personal information. We do not share personal information for cross-context behavioural advertising without providing an opt-out mechanism.

Canada (PIPEDA)

We collect, use, and disclose personal information with your knowledge and consent, or as otherwise permitted by law, and only for the purposes identified in this policy.

Australia (Privacy Act)

We handle personal information in accordance with the Australian Privacy Principles. We collect personal information only by lawful and fair means and only where necessary for our functions and activities.

India (DPDPA)

We process personal data on the basis of consent or for legitimate uses as defined under the Digital Personal Data Protection Act 2023. You have the right to withdraw consent at any time.

Singapore (PDPA)

We collect, use, and disclose personal data in accordance with the purposes notified to you and with your deemed or express consent as applicable under the PDPA.

South Africa (POPIA)

We process personal information lawfully, with your consent or on another legitimate ground, and only for specific, explicitly defined, and legitimate purposes.

Brazil (LGPD)

We process personal data on the basis of consent, contract performance, legitimate interest, or legal obligation as applicable under the LGPD.

6. Third-Party Services

We use the following third-party services that may process your data:

ZohoSecurePay, Zoho CRM, Zoho Books — for payments, CRM, and accounting
Stripe — for online card payment processing
PayPal — for PayPal and card payment processing
Tabby — for installment-based payment processing
Google Analytics — for website traffic analysis
Facebook Pixel — for advertising performance tracking
WhatsApp — for community communication
WordPress — our website platform
WIO Bank — our banking provider for financial transactions

Each of these services operates under their own privacy policies and data processing agreements. We encourage you to review their policies independently.

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

With service providers who assist in operating our Sites and delivering our programs, under confidentiality and data processing obligations
With payment processors to complete your enrollment transaction
With regulatory or legal authorities when required by applicable law
In the event of a business transfer, merger, or acquisition, in which case we will notify you prior to your data being transferred

California residents: We do not sell your personal information as defined under CCPA/CPRA. You have the right to opt out of the sharing of personal information for cross-context behavioural advertising purposes by contacting us at [email protected].

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Enrollment and financial records are retained for a minimum of five years in accordance with UAE accounting and tax regulations. Marketing data is retained until you withdraw consent or unsubscribe. You may request deletion of your data at any time, subject to legal retention requirements.

9. Cookies

Our Sites use the following types of cookies:

Essential cookies — required for the Sites to function correctly
Analytics cookies — used to track visitor behaviour and improve our Sites (e.g. Google Analytics)
Marketing cookies — used to measure the effectiveness of our advertising (e.g. Facebook Pixel)
Payment cookies — set by payment providers such as Stripe, PayPal, and Tabby during the checkout process

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Sites.

For visitors from the EEA, UK, and other jurisdictions requiring prior consent, non-essential cookies are only placed with your explicit consent.

10. Your Rights

Your rights vary depending on your country of residence. The following rights may apply to you:

All Users

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Withdraw consent at any time
Object to or restrict certain processing

Data portability (Article 20)
Object to automated decision-making (Article 22)
Lodge a complaint with your national supervisory authority (e.g. ICO in the UK, or your EU data protection authority)

California Users (CCPA/CPRA)

Know what personal information is collected, used, shared, or sold
Delete personal information we have collected
Opt out of the sale or sharing of personal information
Non-discrimination for exercising your privacy rights
Correct inaccurate personal information
Limit use of sensitive personal information

Canada Users (PIPEDA)

Access and challenge the accuracy of your personal information
Withdraw consent subject to legal or contractual restrictions

Australia Users

Access and correct your personal information
Complain to the Office of the Australian Information Commissioner (OAIC)

India Users (DPDPA)

Access information about your personal data being processed
Correct and erase your personal data
Grievance redressal
Nominate another individual to exercise rights on your behalf

Singapore Users (PDPA)

Access and correct your personal data held by us
Withdraw consent subject to legal or contractual restrictions

South Africa Users (POPIA)

Access, correct, or delete your personal information
Object to processing
Lodge a complaint with the Information Regulator of South Africa

Brazil Users (LGPD)

Confirmation of processing, access, correction, and deletion
Portability, information about sharing, and right to object
Lodge a complaint with the Autoridade Nacional de Proteção de Dados (ANPD)

To exercise any of these rights, contact us at [email protected] marked “Privacy Rights Request” in the subject line. We will respond within 30 days, or within the statutory timeframe required by your jurisdiction.

11. International Data Transfers

As a globally operating academy, your data may be processed and stored in countries other than your own, including the UAE, United States, and other countries where our third-party service providers operate.

Where we transfer personal data internationally, we rely on appropriate safeguards including:

Standard Contractual Clauses (SCCs) approved by the European Commission for EEA transfers
UK International Data Transfer Agreements (IDTAs) for UK transfers
Equivalent binding mechanisms required under PIPEDA, PDPA, POPIA, LGPD, and other applicable laws

You may request details of these safeguards by contacting us at [email protected].

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All payment transactions are encrypted and processed by PCI-DSS compliant payment providers. Access to personal data is restricted to authorised personnel only.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals within the timeframes required by applicable law (72 hours under GDPR, as soon as practicable under other frameworks).

13. Children’s Privacy

Our Sites and programs are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us immediately at [email protected] and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The revised policy will be posted on this page with an updated effective date. For material changes, we will notify you directly where required by applicable law. Continued use of our Sites after any changes constitutes your acceptance of the updated policy.

15. Grievance Officer / Data Protection Contact

For privacy-related complaints, requests, or queries, please contact:

Data Protection Contact
Risenlead FZE
Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
Email: [email protected]
Subject line: “Privacy Rights Request”

We are committed to resolving complaints promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.