Privacy policy

Who we are

RISENLEAD Coaching Academy (“RISENLEAD”, “we”, “us” or “our”) is run by Risenlead FZE, Sharjah Publishing City Free Zone, Reg. No. 4429039, United Arab Emirates. We provide coaching certification programmes onsite in Dubai and live online to learners around the world, along with corporate training for organisations.

We decide why and how your personal information is used, so we are responsible for it. Under data protection laws this makes us the “controller” (in some countries called the “data fiduciary” or “organisation”).

This policy applies to everyone whose personal information we handle, including website visitors, people who send us enquiries, learners and graduates, people who attend our events and webinars, and contacts at organisations we work with. It covers this website on every country site (for example /in/, /uk/ and /global/), and our emails, WhatsApp conversations, discovery calls and programmes.

Our data protection contact handles all privacy questions and requests. You can reach them at info@risenleadcoaching.com, with “Privacy” in the subject line.

Summary

• We collect only what we need to answer your questions, run your programme, issue your certificate and run our business.
• We don’t sell your personal information, and we don’t use it for advertising profiles.
• The public website uses no advertising or analytics cookies.
• Payments are handled by Stripe. We never see or store your full card number.
• We send you marketing only if you’ve agreed to it, and you can stop it at any time.
• You can ask to see, correct or delete your information by emailing info@risenleadcoaching.com.

The information we collect

Information you give us

Coaching practice often involves talking about personal experiences. Please share only what you’re comfortable sharing. We don’t ask for sensitive information such as health, religious beliefs or ethnicity, and we ask you not to include it in forms or messages. If you choose to share it, for example to request support for a disability, we use it only for that purpose.

Information collected automatically

• When you visit the website, our hosting provider (Cloudflare) processes technical information such as your IP address, browser type, device, the page you asked for, the time and the referring page. This is used to deliver the page, keep the site secure and block attacks.
• If a page you ask for doesn’t exist, we record the address that was requested and the referring page, so we can fix broken links. This record doesn’t include your IP address or anything else that identifies you.
• We estimate which country you’re in from your IP address, to suggest the right country site. We don’t store this.
• When you choose a country site, your browser remembers your choice (see “Cookies and similar technologies”).

Information from others

• Stripe tells us whether a payment succeeded, the amount and the billing details you entered.
• Our booking, learning and credentials platforms tell us about your bookings, progress and certificate.
• If your employer books training for you, they give us your name, work email and role.
• Accrediting bodies may confirm details we need to support your accreditation.

How we use your information

We use your information only for the purposes below. Some data protection laws (including those of the UK and EU) require us to name a “legal basis” for each use; it is shown in the second column.

Where we rely on legitimate interests, we have weighed our interests against your rights and expectations. You can ask us for details of that assessment, and you can object (see “Your rights”).

We don’t make decisions about you based solely on automated processing, including profiling, that have legal or similarly significant effects. Assessments and certification decisions are made by our trainers.

Marketing messages

We send news about programmes and offers by email or WhatsApp only if you’ve asked for it or agreed to it, or, where the law allows, if you’re a past learner and the news is about similar programmes. Every marketing email includes a way to unsubscribe, and you can reply “STOP” on WhatsApp or email info@risenleadcoaching.com at any time. Unsubscribing doesn’t affect messages we need to send about a programme you’ve booked.

Live sessions, recordings and photos

• Live online sessions and calls with our team (such as discovery calls) run on Zoom or Google Meet. Other learners in your cohort will see your name and, if you turn it on, your camera.
• If we record a session, we’ll tell you before recording starts. Recordings are used only to support learners in that cohort and for assessment and quality checks, and are deleted when they are no longer needed for those purposes.
• Some programmes require you to submit recordings of practice coaching sessions for assessment. Please get your practice client’s permission before recording, and we’ll keep these recordings only until your assessment is complete.
• We may take photos at onsite programmes and events. We’ll ask before using any photo in which you can be identified for marketing, and you can say no.
• What other learners share in practice sessions is confidential. We ask every learner not to record, share or repeat it.

Who we share your information with

We don’t sell or rent your personal information, and we don’t share it with anyone for their own marketing. We share it only as described below.

Service providers

These companies process information on our behalf, under contracts that require them to keep it secure and use it only to provide their service to us:

Stripe also uses some payment information for its own purposes, such as fraud prevention and meeting financial regulations. For that use Stripe is responsible under its own privacy policy, available on stripe.com. WhatsApp’s use of your information is likewise covered by WhatsApp’s own privacy policy.

We may change providers from time to time. When we do, we update this list.

Others

• Accrediting bodies such as the International Coaching Federation (ICF), IPHM, ICAHP and ABNLP, when your programme requires us to register you or confirm your training hours.
• Your employer or sponsor, if they booked or paid for your training, limited to attendance and completion unless you agree to more.
• Other learners in your cohort, who see your name and what you share in live sessions and group chats.
• Professional advisers such as accountants, auditors and lawyers, who are bound by confidentiality.
• Authorities, courts and regulators, when the law requires it or to protect our rights, our learners or others.
• A buyer or successor, if all or part of our business is sold or reorganised. They would have to respect this policy.

Google Fonts (which supplies the website’s typefaces) and jsDelivr (which supplies the country flags) receive your IP address when your browser loads them, as part of delivering those files.

International transfers

We are based in the United Arab Emirates, and our service providers process information in other countries, including the United States and member states of the European Union. These countries may have data protection laws that differ from yours.

When we transfer your information out of your country, we take steps to make sure it stays protected to the standard your law requires. Depending on the transfer, this may include using providers in countries with recognised adequate protection, standard contractual clauses approved by the relevant authority (such as the European Commission’s clauses and the UK addendum), or other safeguards the law allows. You can ask for more information about these safeguards by emailing info@risenleadcoaching.com.

How long we keep your information

We keep personal information only for as long as we need it for the purposes in this policy, then delete it or make it anonymous.

How we protect your information

• The website and admin area use encrypted connections (HTTPS) only.
• Access to enquiries, learner records and the admin area is limited to the team members who need it, and protected by secure sign-in.
• Our hosting and payment providers maintain recognised security certifications.
• We never store full card details. Card payments are handled entirely by Stripe.
• We train our team to handle personal information carefully and confidentially.

No system is completely secure. If a breach of security puts your information at risk, we will tell you and the relevant authorities where the law requires, and take steps to limit the harm. Please contact us straight away at info@risenleadcoaching.com if you think your information has been misused.

Your rights

Depending on the law where you live, you may have the right to:

• Access: get confirmation of whether we hold information about you, and a copy of it.
• Correction: have inaccurate or incomplete information corrected.
• Deletion: have your information deleted where we no longer need it or have no legal basis to keep it.
• Restriction: ask us to limit how we use your information, for example while a complaint is being looked into.
• Objection: object to our use of your information based on legitimate interests, and to marketing at any time.
• Portability: receive information you gave us in a structured, commonly used format, or have it sent to another organisation.
• Withdraw consent: where we rely on your consent, withdraw it at any time. This doesn’t affect what we did before you withdrew it.
• Complain: complain to a data protection authority (see below).

How to make a request

Email info@risenleadcoaching.com with “Privacy request” in the subject line, saying what you’d like us to do. We may ask you to confirm your identity before we act, to protect your information. Someone else can make a request for you if they show they have your permission.

We’ll respond within 30 days, or sooner where your local law sets a shorter time. If a request is complex, we may need more time where the law allows, and we’ll tell you why. Requests are free, unless they are clearly unfounded or excessive.

Sometimes we can’t fully meet a request, for example if we must keep payment records for tax purposes. If so, we’ll explain why.

Information for your country

The rights above apply wherever you live. This section adds what the law of your country requires us to tell you.

United Arab Emirates

We handle personal information in line with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. You can complain to the UAE Data Office.

United Kingdom and European Union

The UK GDPR, the Data Protection Act 2018 and the EU General Data Protection Regulation apply when we offer programmes to people in the UK or EU. The legal bases we rely on are set out in “How we use your information”. You can complain to the UK Information Commissioner’s Office (ico.org.uk) or to the data protection authority in the EU country where you live or work, or where you believe the law was broken.

India

We handle personal information in line with the Digital Personal Data Protection Act, 2023. You can ask for a summary of the information we hold and who we’ve shared it with, have it corrected or erased, and nominate someone to exercise your rights if you die or become unable to. For grievances, contact our data protection contact at info@risenleadcoaching.com. We’ll respond within the time the law sets. If you’re not satisfied, you can complain to the Data Protection Board of India.

Saudi Arabia

We handle personal information in line with the Personal Data Protection Law. You can complain to the Saudi Data & AI Authority (SDAIA).

Canada

We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA). Your information may be processed outside Canada, as described above, and may be accessible to authorities there under local law. You can complain to the Office of the Privacy Commissioner of Canada.

Australia and New Zealand

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 and, for New Zealand, the Privacy Act 2020. Your information may be disclosed to providers in the countries listed above. You can complain to the Office of the Australian Information Commissioner or the New Zealand Privacy Commissioner.

Singapore and Malaysia

We handle personal information in line with Singapore’s Personal Data Protection Act 2012 and Malaysia’s Personal Data Protection Act 2010. Our data protection contact can be reached at info@risenleadcoaching.com. You can complain to Singapore’s Personal Data Protection Commission or Malaysia’s Personal Data Protection Department.

Other countries

If you live elsewhere, you may have similar rights under your local law. Contact us and we’ll help.

Cookies and similar technologies

Cookies are small files a website stores in your browser. Similar technologies, such as browser storage, work in the same way.

The public website doesn’t use advertising cookies, analytics cookies or tracking pixels, and we don’t allow third parties to track you across other websites through it. Because these items are strictly necessary or remember a choice you made, we don’t ask for consent with a cookie banner. You can clear or block them in your browser settings; the website will still work.

Our learning platform, booking pages (Zoho Bookings), payment pages (Stripe) and video calls (Zoom, Google Meet) set their own cookies when you use them. Their own cookie policies apply.

If we start using analytics or other optional cookies in the future, we will update this policy and ask for your consent where the law requires.

Links to other websites

The website links to other sites, including our learning platform, credentials portal, booking system, social media pages and accrediting bodies. We aren’t responsible for how those sites handle your information, so please read their privacy policies.

Children

Our programmes and website are for adults. We don’t knowingly collect information from anyone under 18. If you believe a child has given us their information, contact us and we’ll delete it.

Changes to this policy

We review this policy regularly and may update it when our services or the law change. The date at the top of the page shows when it was last changed. If we make a significant change, we’ll tell enrolled learners by email before it takes effect, and ask for consent again where the law requires.

Contact us

Questions about this page? Email info@risenleadcoaching.com or WhatsApp +971 58 580 5739.

See also our terms and conditions and refund and cancellation policy.